FAQ

Frequently Asked Questions

Where are your products printed and shipped from?
All of our products are 100% Printed And Shipped From The USA.

Do you have a size chart for clothing items?
Yes, you will find a link to view size charts within each listing. Click on the link within the description of the item and the respective size chart will open.

What is the material of your shirts?
Our shirts are made of pre­shrunk cotton. Some apparel items are blends. For specific details, refer to the description provided on the individual items listing page.

How long will it take to receive my order?
These are estimates and often times we ship out from our facility much faster. Most of our products are custom made upon order. Unless otherwise stated on the product page, please allow 5-10 days for the processing and printing of clothing items. For engraved items, please allow 7-12 days for processing. Once your order is shipped, you will receive an email with a tracking number. It could take up to 24 hours for the tracking information to be updated in the USPS system. Please note, your order may come in separate shipments as different items are printed or laser engraved in different facilities. 

What is your return policy?
You can review our refund policy here: Return Policy

If I have questions, how can I best contact you?
The quickest and most efficient way to contact us is via email at support@thepawsomecat.com.

We are also on Messenger and/or you can call us; however, email support would be the best where you would receive the quickest response.